IN-HOSPITAL ACCOMODATION

In-Hospital Accommodation:

Air-conditioned (just like hotel room) 1-2 beds • cable TV • Internet • mini-fridge • small living area • bathroom with tub and shower • balcony or patio • Maximum occupancy 2-3 persons •220 volts (adaptors required)
          
You will be asked to sign a consent form for certain tests, procedures and treatments. Information regarding the risks and options must be provided by the Local Health Vacations Manager providing your care. This is called “informed consent.” You have the right to refuse treatment and it is important for you to understand the implications of your decision. If you are unable to consent to treatment for any reason, you must appoint a Substitute Decision Maker. At registration, you will be required to give the name of your Substitute Decision Maker.

Self Screening:

Whether you are a patient, visitor or member of the staff, when you arrive at the hospital, you will see handwash stations set up at each entrance and outside patient rooms. We are asking all patients and visitors to wash their hands before entering the hospital.
As part of the hospital's new regulations, we are also asking you to complete a self screen before entering the hospital.

What is self screening?

Here is a checklist of questions to ask yourself before entering the hospital. 

Do you have:

1. A new cough (not associated with your current illness)

2. A fever

3. Shortness of breath (worse than usual)

4. Severe headache (worse than usual)

5. Unexplained muscle aches

6. Unexplained extreme fatigue

7. Vomiting and/or diarrhea

If you answer YES to one or more of these questions, please leave the hospital and visit your family physician or closest emergency department. This applies to patients and visitors.

Visiting Hours:

Patient recovery can be enhanced by visits from family members, but remember to be courteous and have consideration for other patients. 

How to Pay Your Bill:

Now, paying your bill is easier than ever before. Methods of payment for uninsured services or for patients who do not have valid Canadian provincial health insurance or private health-care insurance coverage include the following options: 

On-Line Payment:

You may pay your bill on-line through a secure web-payment system.
 
Credit Card:

The hospital accepts Visa, MasterCard and American Express. When you register as an admitted patient (in-patient) or other patient (out-patient), a member of our registration team will take your credit card information. Authorization for the hospital to use your credit card for uninsured services is given when you sign your admitting form. Unless you provide us with another method of payment, we will charge your share (the amount that is not covered by provincial health insurance or your private insurance company) of your account to your credit card when you are discharged. You will receive a receipt in the mail in a few days. You should keep your receipts for these services, as you may be able to claim a tax deduction for the costs. No duplicate tax receipt will be issued.

Credit cards (which are pre-authorized) are the hospital’s preferred method of payment as they offer you several advantages:

• On discharge, you can leave the hospital directly without having to stop at the cashier’s desk.

• You do not have to worry about having any other form of payment (cash, cheque, or debit card) with you at discharge.

Cheque:

Pre-admissions: Elective surgery including cosmetic surgery, births, etc.

The hospital will only accept payment by cheque if:

• You provide the hospital with a certified cheque;

• You also provide us with a credit card number as a guarantee. If your cheque is returned for any reason, the hospital would then charge your credit card

Please note: There is a service fee for returned cheques

Post-Discharge: Unplanned admissions i.e.: emergency  admissions, ambulance arrivals.

The hospital will accept payment by cheque via mail.

Cash and Debit Card:

Cash and Interac (debit card) payments are accepted for all uninsured services.  When we are not certain about the total amount due (for instance, how many days you will be staying), we will accept a deposit on your account for your expected length of stay.  If the deposit does not cover your costs, we expect payment when you are discharged.